Returns & Exchanges
Return Policy
- 30-Day Window: Items must be returned within 30 days of delivery
- Condition: Unworn, unwashed with original tags and packaging
- Proof of Purchase: Order number or receipt required
How to Return
- Email Service@shiccache.com with your order number
- We'll provide return instructions and address
- Package items securely and ship back at your expense
- We recommend using a trackable shipping service
Refund Process
- Refunds processed within 1-3 business days after we receive and inspect your return
- Refund will be issued to original payment method
- Shipping costs are non-refundable
Exchanges
- Currently only offer returns for refund (no direct exchanges)
- To exchange: Return original item and place new order
Non-Returnable Items
- Final sale items (marked "Non-Returnable")
- Swimwear with removed hygiene seals
- Personalized/customized products
- Gift cards
Damaged/Defective Items
If you received a damaged or defective item:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We'll cover return shipping costs
International Returns
- Customer responsible for all return shipping costs
- Mark package as "Returned Goods" to avoid customs fees
- Original shipping fees non-refundable
Questions?
Contact our returns team at Service@shiccache.com
Please include your order number in all correspondence.