Orders & Shipping

How long does shipping take?

Standard delivery times:

• Europe: 4-7 business days
• USA: 7-12 business days
• Other countries: 7-14 business days

Processing time: 1-3 business days before shipment

Do you offer free shipping?

Yes! Free standard shipping on all orders over $150. For orders under $150:

• Europe: $6.95
• USA: $7.95
• Other countries: $7.95

Returns & Exchanges

What's your return policy?

We accept returns within 30 days of delivery:

• Items must be unworn with tags attached
• Customer pays return shipping
• Refunds processed within 3 business days of receipt

Can I exchange an item?

We currently don't offer direct exchanges. Please return your item for a refund and place a new order.

Products & Sizing

How do I choose the right size?

Each product page has detailed size charts with measurements in both inches and cm. We recommend comparing these to your body measurements.

Are your clothes true to size?

Our items generally run true to standard European sizing. If between sizes, we recommend sizing up for a looser fit or down for a more fitted look.

Payments

What payment methods do you accept?

We accept:

• All major credit cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay installments

Is my payment information secure?

Yes! All payments are processed through Shopify's PCI-compliant system with 256-bit SSL encryption.

Care & Sustainability

How should I care for my garments?

We recommend:

• Machine wash cold with similar colors
• Line dry or tumble dry low
• Iron on low heat if needed
• Check individual product care labels

What sustainable materials do you use?

Our collections feature:

• 100% organic cotton
• Recycled polyester
• Tencel lyocell
• Low-impact dyes

Contact

How can I contact customer service?

Email us at service@shiccache.com or use our contact form. Response time is 24-48 business hours.

Do you have a physical store?

We're currently online-only but participate in select pop-up events. Follow us on Instagram for updates.